Privacy Policy

1. Information We Collect

We are committed to collecting only the information we need to provide and improve our Services. The information we may collect falls into the following categories:

• Information you provide directly. This includes information you submit through our contact form, such as your name, email address, and the contents of your message. We use this solely to respond to your enquiry.
• Usage information. When you use our Services, we may collect limited, non-identifying information such as device type, operating system, app version, and technical logs, to help diagnose issues and improve performance.
• App-based data. Some of our mobile applications, including Nüwa, are designed to operate without collecting personal information. If an app does not require an account or internet connection to function, no personal data is collected from it.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To operate, maintain, and improve our Services and website.
• To analyse usage patterns and fix technical issues.
• To comply with legal obligations and protect our legal rights.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers. We may engage trusted third-party providers to host our Services, process payments, or handle communications. These providers only have access to the information needed to perform their functions and are bound by confidentiality obligations.
• Legal requirements. We may disclose information where required to do so by law, regulation, or legal process, or where necessary to protect our rights, safety, or property.
• Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or anonymise it.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Lodge a complaint with the applicable data protection authority.

You can exercise these rights by contacting us using the details below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International Data Transfers

Your information may be processed and stored in countries other than your own, including where service providers are located. Where we transfer information internationally, we take steps to ensure it is handled in accordance with this policy and applicable legal requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will post any updates on this page and revise the "Last updated" date above. We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: contact@metaware.cc
• Address: 36 Balmerino Crescent, Hamilton, 3200, New Zealand